FAQs
FAQs: Your Questions Answered
What currency are the prices do I see in the site?
All prices are in AUD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at hustleandsoul@outlook.com
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at hustleandsoul@outlook.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to hustleandsoul@outlook.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
What are FAQs?
FAQs, or Frequently Asked Questions, are a compilation of common queries related to a specific topic. They serve to provide clarity and guidance to individuals seeking information. By addressing these questions directly, organizations can streamline communication and enhance user understanding. Therefore, FAQs not only assist users but also help businesses reduce repetitive inquiries, making support more efficient.
Why are FAQs important?
FAQs are crucial because they serve as a valuable resource for users. When people visit websites or services, they often have similar questions or concerns. By providing clear and concise answers, organizations can improve user satisfaction. This is important for building trust and credibility, as users appreciate accessible information. Additionally, FAQs can enhance search engine optimization by addressing specific keywords that potential customers may be searching for.
How to create effective FAQs?
Creating effective FAQs involves understanding your audience and their common concerns. Begin by gathering questions from various channels, such as customer support or feedback forms. Ensure that your answers are straightforward and informative; using conversational language helps maintain engagement. Moreover, regularly update your FAQs to reflect changes in your services or user needs. This way, FAQs remain relevant and useful over time, ensuring that they continue to meet the needs of your audience.