FAQs
Frequently Asked Questions
Orders and Shipping
How long does shipping take?
All products are made to order. Please allow 4-7 business days for production, then 15-21 business days for delivery. Tracking numbers are updated 3-5 days after your order has been marked as shipped.
Where do you ship to?
We ship worldwide from our production partners. Free shipping is included on every order, no minimum spend required.
How do I track my order?
You will receive a shipping confirmation email with a tracking number once your order ships. If you have not received a tracking number after 7 business days, please email us at hello@hustleandsoul.co.
What currency are your prices in?
All prices on the site are in AUD (Australian Dollars).
Returns and Exchanges
What is your return policy?
We offer a 30-day money back guarantee. If your product is defective or damaged, we will provide a full refund. You will need to ship the item back to us at your own cost. Once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number with the returned item.
What if my order arrives damaged?
Please email us at hello@hustleandsoul.co with a photo of the damage and your order number. We will sort it out as quickly as possible.
Can I cancel my order?
You can cancel your order with no penalty before it ships. If the item has already been sent, please use our easy return system to get a full refund.
Products
What materials do you use?
Our canvas prints are made with a cotton-poly blend canvas on a 4cm thick gallery-style wooden frame. Framed posters use 170gsm matte paper with shatterproof Plexiglass and a pine frame. T-shirts are printed on premium Bella + Canvas 3001 blanks (airlume combed and ring-spun cotton). All prints use eco-friendly, fade-resistant inks.
Are your products made to order?
Yes. Every item is printed and produced after you place your order. This means less waste and a product made specifically for you.
What sizes are available?
Canvas prints and posters come in multiple size options listed on each product page. T-shirts are available in XS to 4XL in a unisex fit. Check the size guide on each product page for exact measurements.
Other Questions
I entered the wrong shipping address. What do I do?
Reply to your order confirmation email as soon as possible with the correct address. If we have not yet sent your order to production, we can update it. Please note that address changes cannot be made once an order has shipped.
How do I get in touch?
Email us at hello@hustleandsoul.co. We aim to respond within 24 hours.
Do you offer wholesale or bulk orders?
Yes, we are happy to chat about bulk orders or custom requests. Drop us an email and we will work something out.