Help centre

FAQs

One version of the truth on shipping, returns and quality. If it's not here, email hello@hustleandsoul.co and a real person will reply within one business day.

Shipping

How long until my order arrives?+

Everything is printed to order. Production starts within 1 to 3 business days of your order, then delivery is tracked to your door. Australian orders typically arrive 5 to 10 business days after you order. International orders take 10 to 20 business days. You'll get a tracking link the moment it ships.

How much is shipping?+

Free across Australia on every order, no minimum. International shipping is calculated at checkout based on your country.

Returns & the guarantee

What is the 30-Day Guarantee, exactly?+

If a piece doesn't feel right once it's on your wall, email us within 30 days of delivery and we refund you in full. No forms, no restocking fee, no interrogation. Damaged or defective items are replaced free, straight away. Just send us a photo.

How do I start a return?+

Email hello@hustleandsoul.co with your order number. We reply within one business day with the next steps. That's the whole process.

Product & quality

What are the canvases made of?+
  • Durable cotton and polyester canvas blend, tight weave for sharp detail
  • Solid 4cm FSC-certified pine frame, gallery depth
  • Fade-resistant, eco-friendly inks
  • Arrives ready to hang
Which size should I pick?+
  • 20x30 cm: desks, shelves and small nooks
  • 30x40 cm: hallways and above side tables
  • 40x50 cm: the most popular pick, right above a desk
  • 50x70 cm: statement piece for an office or gym wall
  • 70x100 cm: the whole wall is the frame

Rule of thumb: go one size bigger than your first instinct. Small art on a big wall is the most common regret.

How do I care for it?+

Dust with a soft, dry cloth. Keep out of direct all-day sun and away from humidity, and it will outlast the goals you hang it for.

Orders & payment

Can I change or cancel my order?+

Because everything is printed to order, you have a 12-hour window after ordering to change or cancel. Email us as soon as possible and we'll sort it.

How do you handle payments?+

Payments run through Shopify's encrypted checkout: card, Shop Pay, PayPal, Google Pay and Apple Pay. We never see or store your card details.